Résumé

Summary

I am a husband and a father. I plan to maintain and advance my career in the field of information technology. I have a passion for Networking and Cyber Security.

Work Experience

Network Administrator at Savant Wealth Management
April 2022 – Present

  • Design, install, configure, and maintain local-area, wide-area, and wireless network infrastructures including routers, switches, access points, UPS’s and other supported appliances as required. Ensure LAN and WAN network connectivity for the enterprise. Identify opportunities for improvement and optimization of the local network infrastructure.
  • Maintains and administers enterprise phone systems including main phone system, voice mail, and conferencing. Researches, designs, and implements new phone system features, working with vendors as appropriate.
  • Work with the IT manager to design, implement, document, and maintain enterprise security solutions (endpoint, firewall, web filtering, intrusion detection/prevention, etc.).
  • Monitor the enterprise network infrastructure to ensure performance service levels and availability. Manage network monitoring tools to include notification and reporting of outages and performance issues. Identify new products and methods to better manage the network infrastructure.
  • Monitor and document network usage and growth, and plan for adequate resources (cabling, power, switching, phone, LAN, WAN, remote access, IP addresses)
  • Monitor network systems for health and security related events
  • Contribute to all incident response related activities
  • Work with the IT manager to review/update cyber-security policies and to ensure the completion of recurring cyber-security tasks. 
  • Monitor, and maintain ISP and Telco services and related contracts
  • Write and maintain detailed system documentation and procedures. Prepare training materials as required

Network Support Specialist at Savant Wealth Management
March 2018 – April 2022

  • Configure, install, update, and support network and voice equipment
  • Monitor network systems for health and security-related events
  • Configure, monitor, and maintain wireless infrastructure
  • Monitor and maintain ISP and Telco services
  • Allocate network resources and document utilization
  • Write and maintain detailed system documentation and procedures. Prepare training materials as required
  • Manage endpoint and web security platforms
  • Configure, update, and monitor the systems monitoring platform
  • Maintain firewall configuration and monitor for abnormal behavior
  • Complete periodic log file reviews and identify abnormal events through the use of the security information and event management software
  • Regularly assess network and voice systems for vulnerabilities

Information Technology Specialist at Savant Wealth Management
May 2015 – March 2018

  • Responsible for configuration, deployment, and maintenance of Cisco networking equipment
  • Configure Cisco phones and voicemail accounts
  • Monitor the help desk and provide solutions to support requests
  • Provide hardware, software, and voice system training
  • Configure, install, and support desktop computing equipment
  • Perform user and computer moves, adds, and changes
  • Assist with general server maintenance
  • Produce and maintain detailed systems and procedures documentation
  • Maintain security of systems and provide access to applications and files as needed

Information Technology Intern at Savant Wealth Management
June 2014 – May 2015 (1 year)

  • Help with upgrading network equipment
  • Assist with updating/configuring of Cisco phone system
  • Create networking ports and switches documentation
  • Provide assistance to monitor and complete tasks received through the company Help Desk
  • Provide technical support related to Windows and Apple equipment
  • Assist with user and computer moves, adds, and changes
  • Upgrade Windows desktops and laptops as needed

Certifications

Skills

  • Networking
  • Troubleshooting
  • VoIP
    • Cisco Call Manager
    • Zoom Phone
  • Cybersecurity
    • Incident Response
    • Vulnerability Management
    • Security Awareness
  • Cisco Technologies
    • Routing / Switching
    • Meraki Wireless
    • Meraki Security Appliances
    • Meraki Switches
    • ASAs
    • IOS
    • Call Manager / Unity
    • Umbrella
  • Microsoft Technologies
    • Azure SAML SSO configuration
    • Office 365
    • Windows
    • Server 2008 R2 / 2012 R2 / 2019
    • Office 2010 / 2016
    • Active Directory
    • DNS
    • Group Policy
    • NPS
  • Sophos Central Administration

Education

  • Associates Degree in Cisco Networking – 2013 – 2015
    Rock Valley College

Awards and Honors

  • President’s List / Graduation with Highest Honors
    Rock Valley College

Volunteer / Organizations

  • Tech / Media Volunteer at local church
    2016 – 2018
References available on request.